I have not read the book "Culture of Complaint," but I do agree with the title in principle. I know that my first reaction is often to complain, and I see it in others too.
For instance, at work, in the staff room, some wag has taken to writing anonymous, somewhat nonsensical messages on the board. Viz: "It's okay that we don't know where we are going, because no one is driving the bus."
If no one is driving the bus, either we aren't going anywhere, or we are about to meet our demise. Either way, that is a stupid quote attempting to say "We have no leadership." I disagree, but I think some people do not feel whole or spiritually fulfilled until they complain.